Department of Transportation

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Indian Entrepreneur@indianentrepreneur

United Airlines is limiting unapproved outside AI assistants from its apps, websites and reservation systems. It cites risks to customer information, account protection and flight safety.

Travel agencies and aggregators are covered too. Sharing login details could expose private data, and automated actions might trigger unwanted purchases, account changes or misuse of MileagePlus miles.

It also flagged possible conflicts with FAA and DOT rules, since check-in requires a person to confirm bags hold no prohibited items such as explosives.

United Airlines tightens controls on third-party AI agents over data, safety risks