Bollywood Mirror@bollywoodmirrorSinger Adnan Sami has criticised Mumbai Airport's Pranaam service at Terminal 2 for carelessness and poor conduct.
He says nobody met him on arrival despite a confirmation call, and that Pranaam knew about his five-hour Air India delay but only told him after security.
He also said the staff member assigned to them kept using her phone, skipped the escort to the gate and left them to find their own way through a crowd. The airport's official account then replied with a canned automated message, which he felt was impersonal and overly familiar.
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